When registering an account or placing an order. please carefully check and confirm that your email address is correct, has no spelling errors, and that your mailbox is not full. Also, please check if our email was mistakenly filtered into your spam folder.
If you have verified all of the above and still haven't received the email, please contact us via Contact or Emailrerediyshopagmailcom

For orders placed before November 1,2025:
If you did not purchase a packing video, your package usually ships within 5-20 days. If you purchased a packing video, your package usually ships within 10-20 days. For orders placed on or after November 1.2025:
lf you did not purchase a packing video. your package usually ships within 1-7 days. If you purchased a packing video.your package usually ships within 2-10 days For orders placed on or after November 10,2025:
If you did not purchase a packing video. your package usually ships within5-20 days. lf you purchased a packing video, your package usually ships within 7-20 days.
To ensure that all Christmas Scoops arrive before Christmas, we'll be giving them priority in our upcoming shipments.All Christmas Scoops will be shipped out by December 5th at the latest

If you purchased a packing video, it is usually posted 10-20 days after your order.
As creating the video takes time, it will be posted after your package has been shipped. Thank you for your understanding and patience!

Under normal customs clearance, most of our packages are delivered within 7-15 days, with the majority arriving around 10 days Shipping is faster to regions with convenient international transport, and may take longer for remote or less accessible areas

When your order is shipped, our website will automatically send you an email with your tracking number and a link to track your package You can find more details and instructions at rerediyshop.com/orders-tracking
For your safety. please make sure emails are really from us before clicking any links, and avoid clicking links from unknown sources.I

Using the Chrome browser usually resolves most payment issues.Paying directly with PayPal is also smoother and more convenient. lf you choose to pay by credit or debit card, please note that some card types may not be fully compatible with PayPal (our payment processor), which can cause payment failures Trying a different card often fixes the problem Please always protect your personal and financial information, stay alert against potential fraud, and feel free to contact us anytime if you are unsure about anything!